Shopify (e-commerce)

ℹ️ Coming soon — Connecting your Shopify store already works on test stores. Public distribution (via the Shopify App Store) is currently under review by Shopify. You can test the integration right now; general availability is coming shortly.

What it does

The Shopify integration links your store to Madyis Hub. In practice:

• The customer's orders appear right next to the conversation.
• Your AI agent can find an order and answer common questions on its own: order status, parcel tracking and delivery.

Your customers get an instant answer, and your team saves time.

Connect your Shopify store

1. Sign in to your Madyis Hub dashboard.
2. Open Settings → Integrations.
3. Click Shopify.
4. Click Connect and enter your store address (in the format your-store.myshopify.com).
5. Authorize access on the Shopify screen that appears.
6. You are returned to Madyis Hub automatically: the store is connected.

What the AI can do

Once the store is connected, in a conversation where the customer is identified, the AI can:

• find the order from the email or order number;
• state the status (paid, prepared, shipped, etc.);
• give the tracking number and the parcel tracking link;
• provide the delivery date or status.

Good to know

Madyis Hub only requests read access to orders and customers: the integration never modifies your store.