Centre d'aide Madyis Hub
en
Language
fr French en English

Dialogflow

Open in
View as Markdown Open in ChatGPT Open in Claude
Michael

Michael

Last updated on May 29, 2026

What it does

Dialogflow is Google's chatbot service. This integration lets you connect your Dialogflow bot to a Madyis Hub inbox. The bot handles the first questions automatically, then hands the conversation over to a human agent if needed.

Note: if you mainly want a ready-to-use AI, the built-in Madyis AI agent can already answer your customers with no Dialogflow setup. Dialogflow is for those who have already built a Google bot.

Before you start

From your Google Cloud / Dialogflow project, you will need:

  • the Dialogflow project ID;
  • the project's key file (service account key, in JSON format);
  • optionally the project's region.

Connect Dialogflow

  1. Sign in to your Madyis Hub dashboard.
  2. Open Settings → Integrations.
  3. Click Dialogflow.
  4. Enter the project ID, upload the key file and provide the region if requested.
  5. Confirm to save the integration.

Enable the bot on an inbox

  1. Open Settings → Inboxes.
  2. Choose the relevant inbox, then its bot / Dialogflow settings section.
  3. Link your Dialogflow bot to that inbox.