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Reuse your help center as agent knowledge

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: AI Agents → (your agent) → Knowledge → (help center import)

If you have already written a help center for your customers, you can feed its articles directly into the agent's knowledge base.

How it works

You pick one of your help center portals and the language to import; Madyis Hub pulls the articles from that portal and indexes them as knowledge. The agent then answers based on the same content as your public articles.

Step by step

  1. Open the agent, "Knowledge" tab.
  2. Find the help center import.
  3. Choose the relevant portal from the list.
  4. Choose the language to import.
  5. Start the import and wait for indexing.

Good to know

  • Re-import after updating your articles to keep the agent in sync.
  • It's the fastest way to start from content you've already written.
  • Combine it with the website import for maximum coverage.