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Channels: an overview

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Michael

Michael

Last updated on May 29, 2026

What it's for

A channel is simply a way for your customers to message you. Each channel becomes an inbox in Madyis Hub. Whether customers reach you by email, WhatsApp, your website chat or Messenger, every message lands in the same place. No more juggling ten apps.

You can have several inboxes

Nothing limits you to a single channel. You can create one inbox for your website, another for WhatsApp, another for email, and so on. Each inbox is independent.

What you set up for each channel

  • A dedicated AI agent that can reply automatically on your behalf.
  • Human agents (your team members) assigned to that inbox.
  • Business hours specific to that channel.

How to add an inbox

  1. Go to Settings → Inboxes.
  2. Click Add inbox.
  3. Choose the channel type (Website, Email, WhatsApp, Telegram, etc.).
  4. Fill in the details required for the channel you picked.
  5. Add the agents (human and/or AI) who will handle this inbox.
  6. Finish: your channel is ready to receive messages.

Tip: each channel type has its own help article in this category. Refer to it for the detailed steps.