Adjust your notifications (email, push and sounds)

📍 Where to find it: Avatar at the bottom of the menu → Profile → Notifications

Notification preferences let you choose, event by event, what you're notified about by email and/or by browser push notification (new conversation, customer message, mention, assigned conversation, etc.).

How it works

For each type of event, you tick the "Email" and/or "Push" column. Push notifications require you to allow browser notifications using the dedicated button at the bottom of the page. SLA alerts only appear in the list if the SLA feature is enabled on the account. An "Audio notifications" section also lets you play a sound when something comes in.

Step by step

1. Open your avatar at the bottom of the menu, then "Profile".
2. Scroll down to the "Notifications" section.
3. Tick or untick the "Email" and "Push" boxes for each type of event.
4. To receive push notifications, turn on the "Browser permission" switch and accept the browser's request.
5. Optionally adjust the sound alerts in the "Audio notifications" section.

Good to know

• Push notifications rely on browser permission: if you've blocked them, unblock them in your browser settings.
• On the installed app (PWA) on your phone, push notifications work like a real app.
• Too many notifications? Turn off the less useful events and keep only "customer message" and "assigned conversation".