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Connect Google Translate to translate customers' messages

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Integrations → Google Translate

The Google Translate integration helps your agents easily translate customers' messages: it detects the language of a message and converts it into the agent's language.

How it works

You provide the Google Cloud project ID and the JSON key file of a service account that has access to the translation API. Once connected, the agent can translate an incoming message in one click, with the language detected automatically.

Step by step

  1. In Google Cloud, enable the Translation API and create a service account, then download the JSON key file.
  2. In Madyis Hub, open "Integrations", then click the "Google Translate" card.
  3. Click "Connect", enter the Google Cloud project ID, and paste the contents of the JSON key file.
  4. Confirm the connection.
  5. In a conversation, use the translation option on a customer's message to see it in your language.

Good to know

  • The language is detected automatically: no manual choice is needed.
  • This integration requires a Google Cloud account with the translation API enabled (a potentially paid service at Google).
  • For automatic multilingual replies, the native AI agents already reply in the customer's language without this integration.