Centre d'aide Madyis Hub
en
Language
fr French en English de German es Spanish

Turn on calls for an existing Twilio inbox

Open in
View as Markdown Open in ChatGPT Open in Claude
Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → (your Twilio inbox) → Call settings tab

If you already use a Twilio channel (for SMS, for example), you can turn on calls there without creating a new inbox.

How it works

The call feature layers on top of an existing Twilio channel. A simple "Turn on calls" switch triggers, in the background, the configuration of the Twilio webhooks and the creation of the softphone. If the inbox doesn't have an API key yet, Madyis Hub will ask you for it at that point.

Step by step

  1. Go to "Inboxes" and open your Twilio inbox.
  2. Open the call settings tab ("Call settings" / "Voice").
  3. Turn on the "Turn on calls" switch.
  4. If asked, enter your Twilio API Key SID and your API Key Secret.
  5. Choose how incoming calls are distributed (see the dedicated article), then save.

Good to know

  • Turning the switch off cleanly removes the voice configuration on Twilio without deleting your inbox.
  • Once turned on, two webhook addresses (call URL and status URL) are shown: Madyis Hub configures them automatically, so you normally have nothing to paste into Twilio.