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Connect a Telegram channel

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → Add a channel → Telegram

Link a Telegram bot to Madyis Hub to receive and reply to your customers' Telegram messages.

How it works

You create a Telegram bot with @BotFather, which gives you a "bot token". You paste this token into Madyis Hub; it sets up the link automatically. Messages sent to your bot become conversations, and a QR code to your bot is shown so you can share it easily.

Step by step

  1. In Telegram, open @BotFather and create a bot with /newbot, then copy the token provided.
  2. Inboxes → "Add an inbox" → "Telegram" card.
  3. Paste the bot token into the field provided.
  4. Click "Create".
  5. Share the bot (or its QR code) with your customers and test by writing to it.

Good to know

  • The token is confidential: do not share it publicly.
  • The bot's name and image are changed on the Telegram side via @BotFather.