Connect an email inbox

What it's for

Do customers already email you? Connect your email inbox to Madyis Hub: every incoming email becomes a conversation, and your replies go out from your usual address. Your whole team works in one place, without forwarding messages around.

Connection methods

When you create the inbox, you pick one of these options:

• Microsoft 365 / Outlook — a simplified connection by signing in with your Microsoft account.
• Google / Gmail — a simplified connection by signing in with your Google account.
• Other provider (IMAP / SMTP) — for any other mailbox: you enter the technical settings from your host.

Steps

1. Go to Settings → Inboxes → Add inbox.
2. Choose Email.
3. Select your provider: Microsoft, Google or Other provider.
4. For Microsoft or Google: click to connect and authorize access to your mailbox.
5. For another provider: enter the IMAP (incoming) and SMTP (outgoing) settings — server, port, username and password, provided by your email host.
6. Confirm, then add the agents who will handle this inbox.

Tip: if you don't know your IMAP/SMTP settings, they're in your email host's help section (often under "Set up an email client").