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Agent bots: connect an external robot to your conversations

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Settings → "Conversation" group → "Bots"

An agent bot is an external program (via webhook) that can receive the messages of an inbox and reply to them automatically, for example for a custom scenario built by a provider.

How it works

You declare a bot by giving it a name, a description and a webhook URL. Madyis Hub generates an access token and a secret that your developer uses to secure the exchanges. The messages from the linked inbox are sent to the bot's URL, which can return replies in the conversation.

Step by step

  1. Go to "Settings" → "Conversation" group → "Bots".
  2. Click to create a bot: name, description and webhook URL (provided by your developer).
  3. Save: copy the access token and the secret displayed (to pass on to the developer).
  4. Link the bot to the desired inbox in that inbox's settings.

Good to know

  • Requires a specifically built external service: this is not the built-in AI Agent of Madyis Hub.
  • For a simple automatic reply without code, use the AI Agents instead.
  • Keep the secret in a safe place; you can reset it from the bot's profile.