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Add the chat widget to your Shopify store

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → Add a channel → Shopify widget

The Shopify widget is the same chat as the website widget, but designed for your connected Shopify store: no domain to enter, the integration takes care of everything.

How it works

Once your store is connected via the Shopify integration, Madyis Hub automatically detects its domain. You create the inbox with the same options as the website widget (color, title, welcome) but without entering a URL. The Shopify theme extension resolves the token on the server side; there's therefore no code to paste: an "Enable chat on my store" button takes you into the theme editor.

Step by step

  1. First connect your store in Integrations → Shopify (otherwise the channel redirects you there).
  2. Inboxes → "Add an inbox" → "Shopify widget" card.
  3. Check the detected store shown at the top of the form.
  4. Choose the name, color, welcome title and tagline, then "Create".
  5. Click "Enable chat on my store" to open the Shopify theme editor and activate the extension.

Good to know

  • If no store is detected, it means the Shopify integration isn't connected: click the offered button to set it up.
  • No code to copy: activation happens in the Shopify theme editor.