Organize your help center with categories

📍 Where to find it: Help Centers → (your portal) → Categories → New category

Categories group your articles by theme (e.g. "Orders", "Delivery", "Account"). They structure the home page of your help center and help your customers find information.

How it works

Each category has a name, an icon (emoji), an identifier (slug) that appears in the category's address, and a description. Categories are tied to a language: if your portal has several languages, you create categories in each one. You can reorder categories by drag and drop.

Step by step

1. Open your help center from "Help Centers", then click the "Categories" tab.
2. Check at the top that the right language is selected.
3. Click "New category".
4. Click the smiley icon to the left of the Name field to choose an emoji, then enter the category "Name".
5. The "Identifier" is generated automatically; add a short "Description" if you wish.
6. Click "Create". To change the display order, drag and drop the categories in the list.

Good to know

• A category's identifier can no longer be changed after it is created: choose it carefully.
• An emoji icon makes the home page clearer and more welcoming.
• If you manage several languages, recreate your categories in each language.