Availability: make the AI answer according to your hours

What it's for

You don't have to let the AI answer all the time. You can decide when it takes over, according to your hours. The AI knows the time and whether your inbox is open or closed. This setting is in the agent's Settings tab, under Availability (scheduling).

Prerequisite: set up your business hours

For scheduling to work, the agent must know your hours. You define them on the inbox.

1. Go to Settings → Inboxes.
2. Select the relevant inbox.
3. Open Business hours and fill in your open time slots.
4. Save.

The 3 availability modes

Always active (24/7)

The AI answers at all times, day and night, weekends included.

Only outside business hours

The AI covers evenings and weekends, when your team is not around. During your business hours, it lets your human agents answer. Ideal to never leave a customer without a reply while keeping humans in charge during the day.

Only during business hours

The AI answers only when you are open. Outside those hours, it steps back.

How to choose the mode

1. Open your agent in AI Agents.
2. Go to the Settings tab.
3. Under Availability (scheduling), choose the mode you want.
4. Save.

💡 Tip — Combine availability with a guardrail. For example, in "outside business hours" mode, add a guardrail: "Outside hours, only say that we are closed and give our opening hours." Your customers are reassured without the AI committing on your behalf.