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Set the AI agent's hours (day/night)

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: AI Agents → (your agent) → Settings → Availability (scheduling)

Choose when the agent replies: always, only during your business hours, or only outside them (the AI covers evenings and weekends).

How it works

The agent relies on the inbox's business hours. Three modes exist: "Always active (24/7)", "Only during business hours" and "Only outside business hours". If the inbox has no business hours enabled, the agent stays active so it doesn't go silent by mistake.

Step by step

  1. Set the business hours in Settings → Inboxes (on the relevant inbox).
  2. Open the agent, "Settings" tab, "Availability (scheduling)" section.
  3. Choose the mode you want (always / business hours / outside business hours).
  4. Click "Save".

Good to know

  • The "outside business hours" mode is perfect for letting the AI take over at night and on weekends.
  • Without business hours configured on the inbox, the restricted modes have no effect.
  • You can set different hours for different agents.