Managing the languages of your help center

📍 Where to find it: Help centers → (your portal) → Languages → Add a language

Your help center can exist in several languages. Each language has its own categories and articles, and you set one default language. You can also keep a language as a draft while you translate it.

How it works

An added language can be "Live" (visible) or "Draft" (hidden from the public). One language is the "default language": it is the one shown first. Content is not translated automatically: for each language you add, you create/recreate the categories and articles in that language.

Step by step

Open your help center and click the "Languages" tab.
Click "Add a language" and choose the language from the list.
Choose its status: "Live" (visible right away) or "Draft" (while you prepare it), then confirm.
To set the default language, or to publish/unpublish or delete a language, use the (…) menu on the language card.
Then select that language at the top of the Articles/Categories tabs to create your content there.

Good to know

Only short language codes are offered (fr, en, es, de…); regional variants (fr_FR…) are intentionally hidden to avoid inconsistencies.
Prepare a new language as a "Draft" so you can translate it calmly, then publish it once it is complete.
Content is not translated on its own: plan to enter your articles in each language.