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Getting started
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By Michael
By Michael
First steps: set up your account, channels and first AI agent.
Welcome to Madyis Hub — what is it?
Madyis Hub in one sentence Madyis Hub brings all your customer chat channels together in one inbox, shared by your team. On top of that, it adds AI agents that reply to your customers automatically, under your control. Which channels are brought together? Instead of opening a different app for each channel, you manage everything in one place: - WhatsApp - Instagram - Messenger (Facebook) - Email - Your website (live chat) - Telegram - SMS - Line Every message lands in the same inbox. You reply from Madyis Hub, and the customer receives your answer on their original channel. AI agents An AI agent is an assistant you set up that can answer your customers for you. You give it a knowledge base (your information: opening hours, products, FAQ, terms…) and it uses that to reply. You stay in control: you can pause the AI on a conversation and take over yourself at any time. You can also ask the AI to prepare a draft that you approve before it is sent. What it does for you - No more juggling ten apps: one screen for all your messages. - Reply faster: your team sees everything, nothing slips through. - Available 24/7: thanks to the AI, your customers get an answer even at night or on weekends. 💡 To get started — Read the article "Get started in 5 minutes": it walks you through connecting your first channel and creating your first AI agent.
Get started in 5 minutes
What this is for This page takes you from zero to a working Madyis Hub: one channel connected, your team in place and an AI agent answering. It takes about five minutes. The 5 steps 1. Log in. Open madyishub.io/app/login and enter your credentials. 2. Create your first inbox (a channel). Go to Settings → Inboxes → Add. To keep it simple, choose the website chat (widget): you will get a small code snippet to paste on your site. You can add WhatsApp, Instagram, email, and more the same way afterwards. 3. Invite your team. Go to Settings → Agents, then add your colleagues' email addresses. Each one will receive an invitation to set up their access. 4. Create an AI agent and give it a knowledge base. Go to AI Agents (left sidebar), create an agent, then add its knowledge: import your website address, documents, or type your information in by hand (opening hours, FAQ, products…). 5. Turn on the AI agent for your inbox. Still inside the AI agent, link it to the inbox you created in step 2. From then on, the AI can reply automatically to new messages on that channel. What next? Open a test conversation from your own website or channel and send a message. Check that the AI agent replies correctly. If you do not like an answer, you can pause the AI in the conversation and reply yourself. 💡 Tip — For information that must always be followed (tone, a rule, opening hours), put it directly in the AI agent's instructions, in addition to the knowledge base.
Install the mobile app (phone)
What this is for Madyis Hub can be added to your phone's home screen like a real app. You open it with a single tap, in full screen, and you can receive notifications for new messages. No App Store or Play Store required. Install on Android 1. Open the Chrome browser on your phone. 2. Go to madyishub.io/app and log in. 3. Open the browser menu (the three dots at the top right). 4. Choose "Install app" or "Add to Home screen". 5. Confirm. The Madyis Hub icon appears on your home screen. Install on iPhone 1. Open the Safari browser (this is required on iPhone). 2. Go to madyishub.io/app and log in. 3. Tap the Share button (the square with an upward arrow). 4. Choose "Add to Home Screen". 5. Confirm. The Madyis Hub icon appears on your home screen. Receiving notifications To be alerted of new messages: 1. Open the app from the icon on your home screen (not from a browser tab). 2. Allow notifications when the phone asks you. Each phone must allow notifications on its own side. On iPhone, notifications require iOS 16.4 or newer and the app installed on the home screen. 💡 If an older version was already installed — Remove the icon, then reinstall following the steps above to start fresh on the latest version.
Understanding the interface
What this is for All of Madyis Hub's navigation lives in the left sidebar. Here is each section and what it does, in one line. The sidebar sections - Conversations — all your customer chats, across every channel, in one inbox. - Reports — your statistics: message volume, response time, team performance. - Contacts — the list of your customers and their information. - Campaigns — sending messages to many contacts at once (website chat, SMS, WhatsApp). - Help center — your public help articles, organized into categories, so customers can find answers on their own. - AI Agents — creating and tuning your AI assistants and their knowledge base. - AI Validation — replies prepared by the AI, waiting for your approval before they are sent. - Publishing — writing and scheduling your posts on social networks. - Settings — your account configuration: inboxes, agents (team members), integrations, billing and more. 💡 Good to know — You can click a section to expand it and see its submenus. The Settings section stays pinned at the bottom of the sidebar.