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Understanding the plans and the AI reply quota

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Settings → Billing

Madyis Hub offers four plans — Free, Starter, Pro and Business — that differ mainly in the number of replies generated by your AI agents each month, the number of AI agents and workspaces, and access to advanced features.

How it works

The main quota is the number of AI replies per calendar month: 50 (Free), 500 (Starter), 2,000 (Pro), 10,000 (Business). When the quota is reached, your AI agents stop replying until the next month; human conversations, however, continue as normal. The "Billing" page shows your current plan, your usage for the month as a gauge, and the list of available plans.

Step by step

  1. In the left-hand menu, open "Settings" at the very bottom.
  2. In the "Admin" group, click "Billing".
  3. Check your current plan and the "AI replies this month" gauge.
  4. Browse the available plans to compare quotas and features.
  5. If the quota is almost reached, consider upgrading your plan.

Good to know

  • The counter resets to zero at the start of each calendar month.
  • Only AI agent replies use up the quota: your manual replies don't count.
  • Some features (WhatsApp/Meta channels, voice, flows, automations, white label...) are reserved for the Pro or Business plans.