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Download and export a report as CSV

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Reports → (relevant tab) → "Download" button

Most reports can be downloaded as a CSV file to open in Excel or Google Sheets, archive them, or share them with your accountant or management.

How it works

Each report that offers an export has a "Download" button at the top right. Madyis Hub generates a CSV file matching exactly the period and filters shown, then downloads it to your computer. The Conversations, Agents, Labels, Inbox, Teams, CSAT and SLA tabs offer the export; the Overview heatmaps also have their own download button.

Step by step

  1. Open the report tab you want (Conversations, Agents, Labels, Inbox, Teams, CSAT or SLA).
  2. First set the period and filters as you wish: the export will use exactly these settings.
  3. Click the "Download" button at the top right (for example "Download conversation reports").
  4. The CSV file downloads; open it in Excel or Google Sheets.
  5. For an Overview heatmap, click the download icon at the top right of the card.

Good to know

  • Double-check the period before exporting: the file only contains the data shown on screen.
  • The file name includes the report type and the date, which makes it easier to organize.
  • The Bot tab and the Overview (except heatmaps) do not offer a table export.