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Connect Facebook Messenger

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → Add a channel → Facebook

Link your Facebook Page to receive and reply to Messenger messages directly in Madyis Hub. Connecting the Page also links the Instagram account attached to it.

How it works

You log in via the Facebook button: a Meta window asks for permission to manage your Pages' messages (and the linked Instagram accounts). Madyis Hub lists your Pages; you choose one and create the inbox. Messenger messages then arrive in Conversations. Facebook/Instagram are channels of the higher plans (Pro) and require the Meta app to be approved.

Step by step

  1. Inboxes → "Add an inbox" → "Facebook" card.
  2. Click the Facebook connect button and authorize the requested access.
  3. Choose the Facebook Page to connect from the list.
  4. Give the inbox a name, then "Create an inbox".
  5. A Messenger QR code is displayed for testing; send yourself a message.

Good to know

  • A single Facebook connection also links the Instagram attached to the Page: no need to connect Instagram separately.
  • This channel requires advanced access approved by Meta; until then, its public use is limited.
  • If the connection breaks (expired token), reconnect the Page from the inbox settings.