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Connect Facebook Messenger

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Michael

Michael

Last updated on May 29, 2026

ℹī¸ Coming soon — The connection works right now for your test accounts. Opening it to the general public requires Meta's "Advanced Access" approval, which is in progress.

What it's for

Many customers reach you through Messenger from your Facebook Page. By connecting your Page to Madyis Hub, those messages land in your inbox, and your team or AI agent can reply without opening Facebook.

What you need

  • A Facebook Page you administer.
  • A Facebook account allowed to manage that Page.

Steps

  1. Go to Settings → Inboxes → Add inbox → Facebook.
  2. Click to connect with Facebook and approve the access requested.
  3. From the list, choose the Page to connect.
  4. Give the inbox a name (the Page name by default).
  5. Confirm: the inbox is created. Then add the agents who will handle it.

Tip: you can connect several Pages, each in its own inbox.