Log a call's outcome and sort the contact

📍 Where to find it: (at the end of an answered call) "Call outcome" window

At the end of a call you took, a small window lets you log what happened and sort the contact (folder, pipeline stage, note) in a single step.

How it works

When an answered call ends, Madyis Hub shows a wrap-up card. You choose an outcome (answered, voicemail, no answer, to call back), you can move the contact into a folder, change their stage in the "Leads" pipeline, and add a note. Each action is independent: you fill in what you want, or you click "Skip". The note is added as a private note in the conversation.

Step by step

1. End a call you answered.
2. In the "Call outcome" window, select the outcome.
3. If needed, choose a contact folder and/or a pipeline stage.
4. Add a free-text note, then click "Save" (or "Skip" to ignore).

Good to know

• The stages offered come from your real "Leads" pipeline: create your stages beforehand to find them here.
• This card only appears for calls actually answered, not for a transferred call you handed off to a colleague.
• The note is private: it stays visible to your team, not to the customer.