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The inbox report: performance per channel

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Reports → Inbox

The Inbox report compares your channels against each other (website widget, WhatsApp, email, Facebook, Instagram, etc.): conversation volume, response and resolution times, and the number of cases resolved for each.

How it works

Each connected channel is an "inbox" in Madyis Hub. The report calculates the metrics per inbox over the period you choose and presents them in a table; clicking an inbox opens its detailed page with trend charts.

Step by step

  1. Open "Reports" then the "Inbox" tab.
  2. Choose the date range at the top.
  3. Compare your channels in the table (conversations, average times, resolutions).
  4. Click the name of an inbox to see its detailed report.
  5. Click "Download inbox reports" to export.

Good to know

  • Use this report to decide which channels to invest in: the one that generates the most conversations may deserve a dedicated agent or an AI agent.
  • Inboxes appear as soon as they've received conversations during the period.
  • Add or adjust your channels from "Inboxes" in the Channels & configuration section.