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Receive Instagram direct messages (DMs)

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Michael

Michael

Last updated on Jun 26, 2026

📍 Where to find it: Inboxes → Add a channel → Facebook

Instagram private messages (DMs) arrive in Madyis Hub by connecting the Facebook Page linked to your professional Instagram account.

How it works

In Madyis Hub, Instagram has no standalone card: you go through the "Facebook" card. By authorizing access, you also grant the Instagram permissions (instagram_basic, instagram_manage_messages), which brings the DMs of the Instagram account linked to the Page into Conversations. The "Instagram only" path is deliberately absent because it is a dead end on the Meta side.

Step by step

  1. Make sure your professional Instagram account is linked to your Facebook Page (in Meta Business).
  2. Inboxes → "Add an inbox" → "Facebook" card.
  3. Log in and accept the permissions (Pages and Instagram).
  4. Choose the Page linked to your Instagram account, then create the inbox.
  5. Test by sending an Instagram DM: it should appear in Conversations.

Good to know

  • If a duplicate Instagram inbox is detected, Madyis Hub warns you: do not create two inboxes for the same Instagram account.
  • Like Facebook, this channel depends on Meta advanced access (Pro plan).