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Connect Instagram

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Michael

Michael

Last updated on May 29, 2026

ℹī¸ Coming soon — The connection works right now for your test accounts. Opening it to the general public requires Meta's "Advanced Access" approval, which is in progress (same status as Facebook Messenger).

What it's for

The direct messages (DMs) you receive on Instagram can land straight in Madyis Hub. No need to open the Instagram app: your team or AI agent replies from your inbox.

How it works

Instagram DMs reach Madyis Hub through the Facebook Page linked to your Instagram business account. In practice: you connect Facebook, and Instagram follows automatically. So you need:

  • An Instagram professional account (Business or Creator).
  • A Facebook Page linked to that Instagram account.

Steps

  1. Make sure your Instagram account is linked to your Facebook Page (in your Facebook Page settings).
  2. In Madyis Hub: Settings → Inboxes → Add inbox → Facebook.
  3. Connect with Facebook and approve the access: the permission also covers the Page's Instagram messages.
  4. Choose the Page linked to your Instagram, then confirm.

Tip: if your Instagram DMs don't come through, first check that the Instagram account is correctly linked to the Facebook Page on Facebook's side.