Saved views: folders and segments to filter your conversations

When you filter your conversations (or contacts), you can save the filter to find it again in one click.

Create a view

1. In the conversation list, build a filter (one or more conditions: status, inbox, label, priority, language…).
2. Click Save view, give it a name.

Depending on the context, you create:

• a Folder (for conversations) — it appears in the sidebar,
• a Segment (for contacts).

Good to know: reuse your views anytime from the sidebar; delete them when no longer needed. A useful example: an "Unassigned + urgent" folder so nothing slips through.