Supervised mode: approve answers before sending

What it's for

You may want to keep an eye on what the AI says before it answers your customers. That is exactly the role of supervised mode: the AI prepares the answer, but you decide whether to send it. The mode is set in the agent's Settings tab.

The two modes

Supervised mode

The AI does not answer the customer directly. It creates a draft that you find on the AI Validation page. You can approve it as is, edit it before sending, or reject it. Ideal to start with confidence or for sensitive topics.

Autonomous mode

The AI sends its answer directly to the customer, with no approval step. Ideal once you trust your agent and want to reply instantly, 24/7.

Choosing the mode

1. Open your agent in AI Agents.
2. Go to the Settings tab.
3. Choose supervised or autonomous.
4. Save.

Approving drafts

1. In the sidebar, open AI Validation.
2. You see the queue of pending answers.
3. For each draft: edit the text if needed, then approve to send it to the customer, or reject to discard it.

💡 Tip — Many merchants start in supervised mode to check the quality of answers, then switch to autonomous mode once reassured. You can change the mode at any time.