Add a language
In your portal → Locales → Add locale. Choose the language and its status: Published (live) or Draft.
⚠️ Use only short codes (fr, en, es, de…), not regional variants (fr_FR, en_US). Mixing the two makes categories invisible. One code per language.
Each language has its own categories and articles (you can bulk-translate from the Articles page).
Put your help center on your domain
In Settings → Add custom domain, enter your domain and follow the DNS instructions. Once DNS is configured, your help center is reachable at your own address.
SEO
- Fill in the portal's page title and each article's metadata (title, description, tags).
- A public help center is indexed by Google: that's extra organic traffic.
Good to know: those same published articles can be imported into your AI agents' knowledge base (see the AI Agents section).