Understanding the AI reply quota | Help Center

📍 Where to find it: AI Agents

Your plan includes a number of AI replies per month. Beyond that, agents temporarily stop replying automatically to customers.

How it works

Each reply sent to a customer counts toward your account's monthly quota. When the quota is reached, the agent no longer sends a reply and the event is recorded; you are warned as you approach the limit. Tests in the Playground do not use this quota.

Step by step

Track your usage and your plan in Settings → Billing.
If the quota is reached, upgrade your plan to restore automatic replies.
In the meantime, your teams can keep replying to customers manually.

Good to know

Trials in the Playground are free as far as the quota is concerned.
Reserve the AI for the busiest channels if your quota is tight.
Supervised mode counts too: a generated draft uses quota.